"AI Won’t Replace You — But Others with AI will Replace People Without AI"

**The Impact of AI on Business: Insights from Harvard Business School Professor Karim Lakhani**

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As the internet changed how we share information, artificial intelligence (AI) will change how we think, says Harvard professor Karim Lakhani. After many years of studying AI and machine learning at work, Lakhani says businesses need to get ready for this new technology.

Lakhani says that customers want smooth experiences with AI, so business leaders must use AI, understand its potential, and include it in their work. He believes AI can change many parts of business, like creating, capturing, and delivering value.

Lakhani has seen companies change their business models with AI, like Google and Amazon, where computers control many processes.

For businesses unsure about using AI, Lakhani says it is necessary, like how everyone uses smartphones now. He explains that it is becoming cheaper to use AI, and there are clear steps to follow. The biggest challenge is not the technology but getting the company ready to use it.

Lakhani also talks about AI's bias, saying it's important to understand and fix any unfairness in AI systems. He supports open-source AI projects like Mozilla.AI to make AI development fairer.

Lakhani notes that customers are usually quick to accept new technology. He advises companies to watch customer behavior and learn from it, stressing the need for ongoing learning and trying new things.

Looking ahead, Lakhani thinks AI will have a huge impact, like the invention of the internet browser. He believes AI will make thinking and decision-making cheaper and easier.

Lakhani sees the best future in humans working together with AI, where people with AI will do better than those without it. He encourages businesses to see AI as a chance for growth and new ideas, not as a threat.

In summary, Lakhani urges businesses to use AI to stay ahead in a digital and AI-driven world.

1. What does Karim Lakhani say AI can do for businesses?

2. How does Lakhani compare AI to smartphones?

3. What are some good things AI can bring to businesses?

4. Why does Lakhani say it's important to understand and fix biases in AI?

5. How does Lakhani think AI will change the future of work and making decisions?